Introducing the new system of ticket distribution for Pendolino became a disaster. On Tuesday Intercity had restored sales in the ticket offices after two days of stagnation. Company still can’t restore the internet reservation system and the ticket machines.
On the night Saturday to Sunday presale of the tickets for the new timetable, which will be available in mid-December had begun. Then it between Warsaw and Threecity, Katowice, Krakow and Wroclaw will run the new Pendolino train. The introduction of carrier was connected with the launch of a new ticketing system, supported by a campaign in the media. Meanwhile, the reservation system refused to work, and therefore passengers both on Sunday and Monday were not able to buy tickets over the internet, but also print previously purchased. Intercity tickets could not be bought as well in ticket machines as at ticket office.
On Tuesday morning PKP Intercity informed about the restoration of reserving tickets on the counters. As compensation for the passengers also announced tripling their package of the tickets at the promotional price of 49 zł and taking special care of customers who had difficulty in using the site e-IC. A spokesman for the company said that passengers who bought tickets in the internet and do not have access to them, can get on board the train without a ticket, only with the ID. There will also be no extra charge for buying a ticket from the conductor.